Refund policy

All our services are “digital” which are non-refundable once the work has been provided/begun.

(1) If you have ordered a pre-made item from our Online Store/Discord Ticket System, you become ineligible for a refund as soon as you download the item. Our website tracks the number of downloads you have made.

(2) If you have ordered a custom commission, you are entitled for a refund up until the work has started. Once it's passed the PONR ("Point of No Return") your refund window closes. You will be told when the status of your project has changed.

If you decide to raise a PayPal dispute, your file permissions will be rescinded and evidence showing you agreeing to our Terms of Service will be sent to PayPal.